Refund policy

DINOSTY FOSSILS — Returns & Exchanges (Ammolite Jewellery)

To return or exchange an Ammolite jewellery purchase, please follow the steps below:

1) Request a Return Authorization Number (RAN)

Before sending anything back, please email our customer service team to obtain a Return Authorization Number (RAN).
If you have questions, you can contact us at (403) 892-8331.

2) Promotional items / free gifts

If your order included a promotional item or free gift, it must be returned with your exchange or return.
If it is not included, the retail value of the promotional item/free gift will be deducted from your refund/credit.

3) Pack your return securely

All items must be securely packed and returned in their original packaging, including the original receipt.

4) Label your package correctly

Clearly write your RAN number on the outside of the box, along with the return shipping address (below).
Do NOT indicate the contents of the package on the box.
Packages returned without a RAN number will be returned to you.

For returns shipped from outside of Canada:
Please clearly label the outside of the box:
“Canadian Goods Returning to Manufacturer for Repair or Exchange”
This helps prevent duties being charged by customs.

5) Ship with tracking + insurance

Please send your return using a trackable and insured shipping service to:

DINOSTY FOSSILS — Customer Service
2006 25 Ave North
Lethbridge, Alberta, Canada
T1H 4V3

DINOSTY FOSSILS is not responsible for items lost, stolen, or damaged while in transit. Insurance coverage is the customer’s responsibility, and we recommend insuring your package for the full value of your item.

Processing timelines

Please allow up to ten (10) business days from the date we receive your return to process your refund.
Exchanges will be processed and shipped according to the ship-by date of the exchanged item (and availability).

Shipping Promotions

Shop worry-free! DINOSTY FOSSILS offers FREE shipping on online purchases over $250 within Canada.

International Shipping Restrictions

Certain items—including gold jewellery, fossils, and specimens—may be restricted from shipping to some international destinations due to local regulations. If you’re unsure whether an item can ship to your country, please contact us for guidance before ordering.

Important Update on U.S. Shipping

Recent changes to U.S. tariff rules may require applicable tariffs to be paid upon entry for international mail entering the United States, including parcels shipped through Canada Post/USPS (even when some goods may be exempt under CUSMA/USMCA).

To help reduce delays and ensure reliable delivery, all U.S. orders will be shipped via FedEx.

Please note: